CUSTOMER SATISFACTION QUALITY MANAGEMENT SYSTEM

ISO 10004:2018

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer

Benefits to Clients

Services

“We provide our customers with assurance that their management systems are constantly improved and assist them in achieving their declared objectives”

Our certification body takes pride in its distinctive approach, which expresses the slogan “Reliable Certifications” in our logo. The meaning of this statement is that we extend a helping hand willingly to our current and potential customers.

Quality Certifications International employees only pragmatic auditors with an empathic approach. They are carefully selected because of their experience in the industry that they have to audit. This results in a practical and ‘to the point’ audit conducted in an atmosphere of mutual understanding. We strongly believe that the audit should bring tangible benefits to the organization, resulting in the improvement of management system.

“We are addressing the requirements of the below-highlighted industry sectors & more for Management System Certification”

  • Oil & Gas
  • Construction
  • Consultants 
  • Manufacturing
  • Automotive
  • Aerospace
  • Energy
  • Food Sector
  • Transport  Services
  • Customer Satisfaction

 

We can boast of highly satisfied  customers across a broad range of certificates issued. A friendly approach and aversion to bureaucracy have led to unprecedented growth through satisfied  customers of Quality Certifications International.

CERTIFICATION PROCESS

The certification process involves the following steps:

  • application for certification;
  • acceptance of Quality Certifications International offer;
  • performance of a preliminary audit (optional);
  • performance of a certification audit (in two stages);
  • management of any identified deficiencies;
  • deliberation by the Quality Certifications International;
  • surveillance audits.